Contact information
Refund Policy
At GoCartNova, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must be:
Unused and in the same condition that you received it
In the original packaging
With proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
Gift cards
Downloadable software products
Personal care items
Items marked as final sale
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company (it may take some time before your refund is officially posted)
Contact your bank for processing time
If you’ve done all of this and still have not received your refund, contact us at isaiaholaitanfadipe@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email address].
Return Shipping
Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can assist you.
Contact Us
If you have any questions about our refund policy, contact us at:
Email: djejelijah14@gmail.com